Can you cancel an order or return smoked or cured products?
Capreolus Fine Foods are confident that we will meet your standards and expectations. However, if you are not completely satisfied or have a complaint, we will be happy to discuss this with you.
You may cancel any order up to the time that we despatch it to you; however as all the products we supply are perishable we regret that we are unable to offer you the usual statutory right to cancel your order up to 7 working days following delivery of the goods (a right you would have in respect of many other types of goods available for purchase online). Where products supplied are damaged, incorrect or faulty and you notify us within 24 hours of delivery of the order, we will either replace the product or issue a full refund to you. We may request that goods be returned for inspection prior to agreeing any refund at your cost. You must return the goods to Capreolus Fine Foods or make them freely available to our courier, but at your cost. If you do not freely return the goods at your cost then we reserve the right to deduct any reasonable costs we incur in recovering the goods from you and will deduct this from your refund. If goods are confirmed to be faulty, damaged or incorrectly supplied naturally we will then refund any delivery costs in returning the goods.
This cancellation policy does not affect your legal rights.
Where a refund is made this will be paid as soon as possible, but no later than 30 days from notification.
To discuss any return of meat you must follow our returns procedure by contacting us on 01935 83883 to obtain returns authorisation.